Customer Service Information

Customer Service

Shipping & Delivery

Shipping Information for Domestic Customers
Most orders received on week days are processed the same day (except holidays). Custom items and other special orders may take 3 to 4 weeks.

Incomplete orders. We make every effort to ship orders complete, but sometimes orders may have to be split into multiple shipments. The reasons for this vary: some products are not in stock and need to be shipped directly from a manufacturer, etc.

Shipping and Handling Charges
Shipping and handling charges are not included in our online catalog prices. Due to our large shipping volume, we have negotiated very competitive transportation pricing and pass on significant savings to our customers.

We will use all reasonable efforts to comply with your requests as to method of shipment, but reserve the right to use a carrier of our choice. A large order may have products shipped from different cities. When shipping or handling costs prohibit us from stocking an item, it will be shipped direct from the factory. This lets us sell for less because we don’t have the expense of bringing heavy or bulky items into our distribution centers, storing them, then re-shipping them to you.

Postage or shipping and handling charges will be added to your invoice
Package size affects choice of carrier. Small packages ship via small package carrier or Parcel Post where required. If a package can’t be shipped via either of these methods, then a truck carrier is used. Since small package carriers and Parcel Post limit the size of packages they accept, heavy and/or bulky packages ship via truck.

Small package carriers such as UPS and USPS calculate charges based on the actual weight and the dimensional weight of the shipment.

Truck Carrier Freight Charges
Freight charges are based on origin and destination zip codes, plus freight classification and weight of the shipment. Carriers assess a minimum charge to move freight between two points, regardless of freight or weight classification. We can, at your request, calculate freight charges on your order and provide you with a quote, typically at a discounted rate. If you accept our quote, your order will be shipped prepaid, which means Kelley & Abide/ pays the carrier directly, then adds the quoted freight charge to your invoice.

Receiving Your Shipment
The following steps must be taken when a shipment arrives:

1.) All shipments must be inspected upon delivery. Do not write “Subject to Inspection” on the delivery receipt. The merchandise must be inspected immediately in the presence of the driver.,

2.) Verify the piece count. Make sure you sign for the correct number of items.,

3.) Examine each carton for damage and note the condition of the carton on the delivery receipt. For example, look for crease marks, holes, or crushed spots on each carton.,

4.) If you find any discrepancies or damage, note them on all copies of the delivery receipt, then call our Customer Care Department immediately (800) 826-5468.

Concealed damage. If you should find concealed damage, do not return the merchandise. Keep it and all of the packaging material along with the cartons so they can be inspected and the liability determined.

NOTE: It is very important that you examine each carton in the presence of the driver at the time of delivery. A signed delivery receipt, clearly noting the damage or loss of product, is your legal documentation that the carrier either damaged or lost your product. A delivery receipt without any notations of loss or damage is the carrier’s proof that the shipment was delivered to you and that it was delivered in good condition.

Returns & Replacements will accept any product that has not been worn, damaged, altered or laundered within 60 days. Only goods that have fabric or manufacturing defects may be returned at no charge, but require prior authorization from Customer Service. Crocking and bleeding are inherent characteristics of red-tone shades; wash separately. Garments described herein offer no protection from molten metal, sparks, or caustic chemicals. Garments described herein are not anti-static. Under no circumstances will embroidered items or those altered to non-stocked specifications be accepted for credit. Items ordered in wrong size or color due to customer’s error are subject to restocking fee and all return freight will be paid by customer.

To return a product, a Return Authorization Number must be obtained by contacting Customer Service at or call us at (800) 826-5468 Monday - Friday, 8am - 5pm CST. This number must accompany the returned item(s) along with a copy of your invoice. Customers are responsible for return shipping charges which are nonrefundable.

Ordering offers 4 convenient ways to order:
Order by Phone: Call us at (800) 826-5468 Monday - Friday, 8am - 5pm CST Central Time (US, Canada and the Virgin Islands).
Order by FAX: Browse our website; fax the item(s) you wish to purchase to 504.822.2761, 24 hours a day, 7 days a week.
Order by EMAIL: Browse our website; e-mail the item(s) you wish to purchase to

Our goal at is to make your online purchasing experience easy and efficient. Our transaction policies are designed to ensure your understanding of the purchase process at If you have any questions about your order please contact us at or call us at (800) 826-5468 Monday - Friday, 8am - 5pm CST.

Internet Orders placed using your credit card are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a customer's order that can delay processing and delivery. In these cases, will attempt to contact you, using the information provided at the time of purchase. If is unable to reach you after its initial attempt, will cancel your order without further notice.

If you do not receive a confirmation page or email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. will not be responsible for monetary losses or otherwise if you assume that an order was not placed because you failed to receive confirmation. carries large inventories, however occasionally a shortage occurs. It is our policy to fill back orders as soon as the merchandise is available.

Volume Discounts

Customers automatically receive a 5% discount on all orders over $250.00. The volume discount will be applied to your order at checkout.

Payment, Pricing & Promotions accepts several methods of payment to accommodate your needs. accepts American Express, Visa, MasterCard and Discover. All products listed on our website are stated in U.S. Dollars. When you purchase a product from our website, will be handling the transaction and collecting payment for your purchase.

We reserve the right to modify prices, promotions, specifications, colors, and fabrics at any time. If the amount you pay for a product is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you. will have the right to cancel the order for the product and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Viewing Orders

Customers may view orders via the Account Dashboard. To Sign-In, click the link, My Account, at the top of our web site. You will be redirected to the Customer Sign-In page. After signing in, you will see Recent Orders listed in My Account Dashboard. You will have the option to View or Reorder any recently placed orders. If you would like to view or reorder an older order, click the link, My Orders in the left sidebar menu. Click here to Sign-In to your account now.

Updating Account Information

Customers may update account information via the Account Dashboard. To Sign-In, click the link, My Account, at the top of our web site. You will be redirected to the Customer Sign-In page. After signing in, you will see all your account information listed in My Account Dashboard. You will have the option to update your contact information, sign-in e-mail address, sign-in password, billing information, shipping information, and/or join our newsletter.Click here to Sign-In to your account now.

Privacy & Security is committed to protecting your privacy. This Privacy Policy is intended to describe how your personal information is processed and used. Please note that by visiting and using, you are accepting the practices described in this Privacy Policy.

We may request your e-mail address or mailing address for the purposes of adding you to our mailing list, or by your request to have someone contact you for additional information. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We adhere to a strict "No Spam" policy that means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

In addition, will not send you e-mail that you have not agreed to receive. If you are a member of our Mailing List, you will be contacted with announcements, news, web site additions, and new products or services. You have the option of "Unsubscribing" from our Mailing List at any time, thereby disabling any further such e-mail communication from being sent to you. uses reasonable precautions to keep the information disclosed to us secure. also provides links to other websites. We are not responsible for their Privacy Policies or how those web sites manage information about their users. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. We strongly urge you to check with those web sites to determine their privacy policy.

On some forms contained within our website, we may request your personal financial information. The purpose of this request is to provide our visitors with the convenience of making purchases online. Whenever we request the credit card information from a visitor, we will clearly indicate the purpose. has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you make purchases via the forms on our website, we offer the use of a secure server, distinguished in the browser address bar with the following protocol (https://) and a padlock symbol. All sensitive credit information supplied by you is encrypted and transmitted securely via Secure Socket Layer (SSL) technology. is the secure credit card payment processor for You may verify the validity of our Secure Server Certificate and Payment Processor by visiting the links at the bottom of our web site.

Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.